Shipping Policy

Last Updated: [Feb 2024]

Thank you for choosing Lady Ros! Your satisfaction is our priority, and we aim to deliver your orders with efficiency and care. Please take a moment to review our updated shipping policy:

🌍 Shipping Availability:

We now ship to the following countries:

• United States

• Germany

• Australia

• United Arab Emirates

• United Kingdom

• France

• Italy

• Canada

• Mexico

More countries will be added soon!

🇺🇸 United States

Shipping Address: 2201 MENAUL BLVD NE, STE A, Albuquerque, NM 87107, United States

• Standard Shipping: Free (8 to 14 business days)

• Express Shipping: $29.99 (5 to 8 business days)

🇩🇪 Germany

Shipping Address: Alexanderplatz 1, 10178 Berlin, Mitte, Germany

• Free Shipping: 5–9 business days

• Standard Shipping: €6.99 (4–7 business days)

• Express Shipping: €29.99 (3–5 business days)

🕒 Order Processing Timeline:

• Orders typically take 4–5 business days to process.

• Packaging & Quality Check: 1 business day

• Shipping & Customs Clearance: 1–2 business days

📦 Tracking Information:

• Tracking numbers are sent via email after customs clearance (4–5 days after your purchase).

• Tracking becomes active 1–2 days after the email is sent. Please check your inbox or spam folder.

🚚 Delivery Address:

• Address changes are supported within 24 hours of purchase.

• Please email info@ladyros.com as soon as possible if you need to modify your address.

🧾 Customs & Duties:

• Customers are responsible for applicable taxes and customs duties in their respective countries.

❗ Lost or Stolen Packages:

• If your package is marked as delivered but not received, contact us within 2 business days.
  We’ll assist you promptly.

💬 Contact Us:

For questions or support:
📧 Email: info@ladyros.com
📞 Phone: +1 (505) 225-8032
🕗 Available: Monday to Friday, 8 AM – 6 PM

Thank you for being a valued customer of Lady Ros. We truly appreciate your trust and loyalty.

Lady Ros LLC
2201 MENAUL BLVD NE, STE A
Albuquerque, NM 87107, United States