Shipping Policy

Last Updated: [Feb 2024]

Thank you for choosing Lady Ros! Your satisfaction is our priority, and we aim to deliver your orders with efficiency and care. Please take a moment to review our updated shipping policy:


🌍 Shipping Availability:

We now ship to the following countries:

  • United States

  • Germany

  • Australia

  • United Arab Emirates

  • United Kingdom

  • France

  • Italy

  • Canada

  • Mexico

More countries will be added soon!


🇺🇸 United States

Shipping Address: 2201 MENAUL BLVD NE, STE A, Albuquerque, NM 87107, United States

  • Standard Shipping: Free (8 to 14 business days)

  • Express Shipping: $29.99 (5 to 8 business days)


🇩🇪 Germany

Shipping Address: Alexanderplatz 1, 10178 Berlin, Mitte, Germany

  • Free Shipping: 5–9 business days

  • Standard Shipping: €6.99 (4–7 business days)

  • Express Shipping: €29.99 (3–5 business days)


🕒 Order Processing Timeline:

  • Orders typically take 4–5 business days to process.

  • Packaging & Quality Check: 1 business day

  • Shipping & Customs Clearance: 1–2 business days


📦 Tracking Information:

  • Tracking numbers are sent via email after customs clearance (4–5 days after your purchase).

  • Tracking becomes active 1–2 days after the email is sent. Please check your inbox or spam folder.


🚚 Delivery Address:

  • Address changes are supported within 24 hours of purchase.

  • Please email info@ladyros.com as soon as possible if you need to modify your address.


🧾 Customs & Duties:

  • Customers are responsible for applicable taxes and customs duties in their respective countries.


❗ Lost or Stolen Packages:

  • If your package is marked as delivered but not received, contact us within 2 business days.
    We’ll assist you promptly.


💬 Contact Us:

For questions or support:
📧 Email: info@ladyros.com
📞 Phone: +1 (505) 225-8032
🕗 Available: Monday to Friday, 8 AM – 6 PM


Thank you for being a valued customer of Lady Ros. We truly appreciate your trust and loyalty.

Lady Ros LLC
2201 MENAUL BLVD NE, STE A
Albuquerque, NM 87107, United States