Shipping Policy
Last Updated: [Feb 2024]
Thank you for choosing Lady Ros! Your satisfaction is our priority, and we aim to deliver your orders with efficiency and care. Please take a moment to review our updated shipping policy:
🌍 Shipping Availability:
We now ship to the following countries:
- United States
- Germany
- Australia
- United Arab Emirates
- United Kingdom
- France
- Italy
- Canada
- Mexico
More countries will be added soon!
🇺🇸 United States
Shipping Address: 2201 MENAUL BLVD NE, STE A, Albuquerque, NM 87107, United States
- Standard Shipping: Free (8 to 14 business days)
- Express Shipping: $29.99 (5 to 8 business days)
🇩🇪 Germany
Shipping Address: Alexanderplatz 1, 10178 Berlin, Mitte, Germany
- Free Shipping: 5–9 business days
- Standard Shipping: €6.99 (4–7 business days)
- Express Shipping: €29.99 (3–5 business days)
🕒 Order Processing Timeline:
- Orders typically take 4–5 business days to process.
- Packaging & Quality Check: 1 business day
- Shipping & Customs Clearance: 1–2 business days
📦 Tracking Information:
- Tracking numbers are sent via email after customs clearance (4–5 days after your purchase).
- Tracking becomes active 1–2 days after the email is sent. Please check your inbox or spam folder.
🚚 Delivery Address:
- Address changes are supported within 12 hours of purchase.
- Please email info@ladyros.com as soon as possible if you need to modify your address.
🧾 Customs & Duties:
- Customers are responsible for applicable taxes and customs duties in their respective countries.
❗ Lost or Stolen Packages:
- If your package is marked as delivered but not received, contact us within 2 business days.
We’ll assist you promptly.
💬 Contact Us:
For questions or support:
📧 Email: info@ladyros.com
📞 Phone: +1 (505) 225-8032
🕗 Available: Monday to Friday, 8 AM – 6 PM
Thank you for being a valued customer of Lady Ros. We truly appreciate your trust and loyalty.
Lady Ros LLC
2201 MENAUL BLVD NE, STE A
Albuquerque, NM 87107, United States
