SHIPPING POLICY

Thank you for choosing Lady Ros! Your satisfaction is our priority, and we aim to deliver your orders with efficiency and care. Please take a moment to review our shipping policy:

Shipping Fees and Delivery Times:

Currently, we only ship our products to the United States.

Shipping is always free on all your orders.

United States 

Standard Shipping: Free Shipping ( 8 to 14 days )

Express Shipping: $30 ( 5 to 8 days )

Order Processing Timeline:

Orders typically take 4-5 business days to process

- Packaging and Quality Checking: 1 business day
- Shipping and Customs Clearance: 1-2 business days

Tracking Information:

  • Tracking numbers will be updated via email after customs clearance (4–5 days following the date of the customer's purchase)
  • Tracking status will become active 1-2 days after the tracking update email. Please check your email confirmation or tracking updates, as the email can be found in your spam folder.

Delivery Address:

  • Address changes are supported within 3 days of purchase; after that, changes are not supported. Please email info@ladyros.com as soon as possible if you need to modify your address.

Lost or Stolen Packages:

  • We will assist with lost or stolen packages. Please contact us within 2 working days if your order is confirmed delivered but not received.

Customs and Duties:

  • Customers are responsible for taxes and customs duties in their respective countries.

Contact Us:

  • For any questions or concerns regarding your order or our shipping policy, contact our customer support at info@ladyros.com
  • Available from 8 am to 6 pm, Monday to Friday.

Email Communication:

  • Please check your email for order confirmation, tracking updates, and support. If you encounter any issues, don't hesitate to reach out to our dedicated customer support team.

Thank you for being a valued customer at Lady Ros! We appreciate your business.

 Last Updated: [Feb 2024]